free shipping to the Netherlands & Belgium for orders above € 75 – for other shipping costs check order & delivery

order and delivery

How can I change or cancel my order?
Send an email to service@dusq.nl with the order number and we will process your request.

Paying with a credit card?
The delivery address must be identical to the address of the credit card owner. Unfortunately, we cannot accept address changes if you paid by credit card.

Paying with PayPal?
The delivery address must be identical to the address of the PayPal account. This is a security requirement of PayPal. If the addresses are not the same, the order cannot be delivered.

How can I track my order?
After you have completed your order and payment has been received, we will send a confirmation email with your order details. Once your package has been sent, you will receive an email with a track & trace number so you can track your package.

How long does delivery take?
All orders are processed by our warehouse within one working day. Orders placed on working days before 16:00 (CET time zone) will be sent the same day. Orders placed over the weekend will be sent on Monday morning. All orders are sent by parcel post using PostNL, DPD, or DHL.

What are the delivery times?
Orders within the Netherlands and Belgium one – two days.
Orders within Europe have a delivery time of approximately two days – one working week. Most orders outside Europe have a delivery time of 14 days. However, please be aware that delivery times can sometimes vary.

What are the delivery costs?
The Netherlands and Belgium: € 5,50 | Free shipment from € 75
Germany, Sweden, Luxembourg, Austria, France, Italy, Finland, Norway, United Kingdom, Spain, Portugal, Ireland: €10 | Free for orders over €200
Rest of the world: €15 | Free for orders over €250

Additional costs
Please make sure you take into account any customs and import costs and taxes before you place your order. They are the responsibility of the customer and can be applied to orders shipped to countries outside the EU.

maattabel kleding | size guide apparel

size | EUage | monthsheightchestwaisthip
maat | EUleeftijd | maandenlengteborsttailleheup
50-560 – 3 m50-5639-4140-4342-44
62-683 – 6 m62-6843-4544-4645-47
74-806 – 12 m74-8047-4948-4949-51
86-921 – 2 y86-9251-5350-5153-55
92-982 – 3 ycoming soon!coming soon!coming soon!coming soon!
98-1043 – 4 y98-10454.5-5653.5-54.556-60
110-1165 – 6 y110-11658-60.555-5662-64
122-1287 – 8 y122-12863-6557-5966-68

Size guide

dusq shoes have a flexible sole so that the first steps can go as smoothly as possible. The smaller sizes have a vegetable tanned and coloured suede sole and the larger sizes have a sole made of recycled natural rubber. The shoes can be worn both indoors and outdoors. The shoes are not waterproof and so we recommend that you don’t wear the shoes outside if it is raining or walk through puddles with them.

Our sizes are only a guideline, so we advise that you measure your child’s foot to make sure you order the right size. Measure the foot on a flat surface with a ruler or measuring tape from the heel to the tip of the big toe.

You can make a choice from the table below based on this measurement. We suggest that you always choose a size 1cm larger, because children’s feet need space and they grow fast. If you are between sizes, we recommend that you choose one size larger. For personal advice, you can always contact us at info@dusq.nl and we will be happy to help you choose.

Age  (months)Shoe sizeLenght insoles (cm)Lenght insoles (inch)Material of the outsole
0-615-1610.44.02suede
6-1217-1811.64.49suede
13-1819-20135.00rubber
18-2421-2214.15.55rubber
24-3023-2415.46.10rubber